Overview
At CRAVE WONDERS SDN BHD, your satisfaction is our top priority. We understand that sometimes your plans may change or a product may not meet your expectations. That’s why we’ve created a clear and customer-friendly Return, Refund, and Cancellation Policy to make your shopping experience as smooth as possible.
1. Return & Refund Policy
You have the right to request a return or refund within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in the same condition that you received it.
- It must also be in the original packaging.
How to Request a Return:
Please email us at crave-w@outlook.com with the following information:
- Your Order Number
- Description of the item(s) you wish to return
- Reason for return
Our team will guide you through the return process and provide the necessary steps. Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.
2. Cancellation Policy
We understand that you may change your mind. If you wish to cancel your order, please do so within 12 hours of placing it.
How to Cancel:
To request a cancellation, email us at crave-w@outlook.com with your Order Number and “Cancellation Request” in the subject line.
- Cancellations requested after 12 hours may not be possible if the order has already been processed or dispatched.
3. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving the order. Include:
- A clear photo of the item(s)
- Your order details
We’ll assess the situation and arrange a replacement or refund, depending on your preference.
4. Non-Refundable Items
Please note that opened or consumed food and beverage products cannot be returned due to hygiene and safety reasons, unless the product is damaged, defective, or incorrect upon arrival.
5. Contact Us
For any return, refund, or cancellation inquiries, please reach out to us:
CRAVE WONDERS SDN BHD
Email: crave-w@outlook.com
Address: No.48, Kampung Tualang Sekah, 31700 Malim Nawar, Perak, Malaysia