Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to CRAVE WONDERS SDN BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the CRAVE WONDERS SDN BHD website, accessible from https://cravewonders.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently only ship within Malaysia. At this time, we do not support international deliveries.
2. Shipping Fee
All orders placed through our website are eligible for free shipping — no additional shipping charges will be added at checkout.
We believe in keeping things simple and transparent, so you pay only for the products you order.
3. Processing & Delivery Time
Once your order has been successfully placed and confirmed, we require up to 7 business days to process and deliver your items.
Shipping timeline:
- Processing Time: 1–2 business days
- Delivery Time: 3–5 business days
- Total Time to Arrival: Up to 7 business days
Please note that delivery times may vary slightly based on your location, order volume, and unforeseen courier issues (e.g. public holidays or severe weather).
4. Order Tracking
Once your order is shipped, you will receive a confirmation email along with tracking details (if applicable), so you can monitor the status of your delivery in real time.
If you haven’t received tracking details within 3 business days, feel free to contact us at crave-w@outlook.com.
5. Delivery Issues
If your package is delayed, misdelivered, or appears lost in transit, we kindly ask you to:
- Check with the shipping provider using your tracking number
- Reach out to our support team for further assistance
We will work closely with the courier company to resolve any delivery issues as quickly as possible.
6. Incorrect Shipping Information
Please ensure that all shipping details provided at checkout are accurate. CRAVE WONDERS SDN BHD is not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us immediately to correct it before dispatch.
7. Contact Information
For any inquiries or issues related to shipping, please contact us:
CRAVE WONDERS SDN BHD
Email: crave-w@outlook.com
Website: https://cravewonders.online/
Address: No.48, Kampung Tualang Sekah, 31700 Malim Nawar, Perak, Malaysia